Frequently Asked Questions

Find answers to common questions about wholesale ordering, shipping, account access, pricing, and deliveries.

Frequently Asked Questions

1. How do I apply for a wholesale account?

Apply through the “Apply for Wholesale” page and submit your business information. Our team will review your application and respond within 1–2 business days.

2. Do I need a reseller permit or business license?

We may request resale documentation or business verification depending on your location and account type.

3. Is there a minimum order requirement?

Minimum order quantities may vary by collection and product type. Contact us for project or volume pricing.

4. Do you show wholesale pricing publicly?

No. Pricing is available after dealer approval and account login.

5. What shipping methods do you offer?

We offer: Local Delivery: Estimated 1–2 business days (select areas) LTL Freight: Estimated 4–7 business days FTL Freight: Available for larger orders Warehouse Pickup: Available by appointment

6. Can I arrange my own freight?

Yes. Customers may arrange their own freight carrier or request shipping coordination through our team.

7. How can I check inventory availability?

Inventory availability is displayed on product pages when available. Contact us for larger volume requests.

8. Do you offer product customization?

Customization availability varies by product and order volume. Contact us to discuss options.

9. How do quotes work?

Add products to your Quote List and submit your request. Our team will review and send pricing and shipping details.

10. Do you accept returns?

Returns are subject to approval and product condition. Shipping charges may not be refundable.

11. Can I track my shipment?

Yes. Shipment updates and order information are available inside your dealer dashboard.

12. How do I contact support?

Contact us through the Contact page or your account dashboard for assistance.

Still need help?

Our team is here to help with product questions, freight coordination, and wholesale inquiries.

(602) 555-0188 
Mon – Fri 8am – 5pm MST

[email protected]
We typically reply within 24 hours